Shipping policy

Shipping Policy

At SEEN by W23, we offer apparel, merchandise, books, and publications. Orders are fulfilled through our team and trusted production and shipping partners, depending on the products purchased.

ORDER PROCESSING

Apparel and Made-to-Order Merchandise

Our apparel and select merchandise are produced on demand. Production typically takes 2–7 business days before an order ships.

Books and Publications

Books may be fulfilled directly by SEEN by W23 or through our publishing and fulfillment partners. Processing times vary depending on the product, availability, and fulfillment method.

Orders placed directly with third-party retailers, including Amazon or Lulu, are subject to those retailers' shipping terms.

SHIPPING AND DELIVERY TIMES

For made-to-order apparel and merchandise, estimated delivery times are:

  • Production: 2–7 business days

  • Standard shipping: 3–8 business days after production

  • Estimated total delivery: 5–15 business days

Delivery times for books and other products may vary depending on availability and fulfillment location.

All delivery estimates are approximate and may be affected by carrier delays, holidays, weather, or other circumstances beyond our control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment.

Any applicable shipping discounts or free-shipping offers will be reflected in your order total.

MULTIPLE SHIPMENTS

Orders containing multiple items may arrive in separate packages, particularly when products are fulfilled through different production facilities or shipping partners.

Packages may arrive on different days, and separate tracking information may be provided for each shipment.

DOMESTIC AND INTERNATIONAL SHIPPING

We ship within the United States to addresses supported by our shipping carriers and fulfillment partners.

International shipping may be available for select products and destinations, depending on the options offered at checkout.

International customers may be responsible for applicable customs duties, import taxes, and other charges imposed by their country. These charges are not included in the order total unless otherwise stated at checkout.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided during checkout after your order ships.

Some orders may arrive in multiple shipments with separate tracking numbers.

LOST, DELAYED, OR DAMAGED PACKAGES

If your order is significantly delayed, tracking indicates delivery but you have not received your package, or an item arrives damaged, please contact us.

For damaged, defective, or incorrect items, please report the issue within 30 days of delivery, in accordance with our Return and Refund Policy.

We will review the circumstances and work with the appropriate shipping or fulfillment partner to determine the next steps.

SHIPPING ADDRESS ACCURACY

Please verify your shipping address before completing your purchase.

If you discover an error after placing your order, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered production or shipped.

CONTACT INFORMATION

For shipping questions or assistance with an order, contact:

SEEN by W23
Operated by W23 LLC
Email: stephen@iam-seen.com
Website: https://iam-seen.com

We typically respond within 1–2 business days.